Last updated: 24 August 2026
Delux Cleaning Services (“Delux”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our cleaning services.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
• Your name
• Telephone number
• Email address
• Physical address or service location
• Information provided through our contact or quotation forms
• Details about the cleaning service you require
• Photographs or other information you provide to assist us with a quotation or service
• Communications between you and Delux Cleaning Services
2. How We Use Your Information
We may use your personal information to:
• Respond to enquiries
• Prepare and provide quotations
• Arrange and provide cleaning services
• Contact you regarding appointments or services
• Process and maintain customer records
• Issue invoices and maintain accounting records
• Improve our services and website
• Comply with legal and regulatory requirements
• Prevent fraud or misuse of our website or services
3. Sharing of Personal Information
We do not sell or rent your personal information.
Where reasonably necessary, we may share information with trusted service providers who assist us with operating our business, website, communications, accounting or other business functions.
We may also disclose personal information where required by law or where necessary to protect our legal rights.
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that your information is appropriately protected.
4. Storage and Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve the user experience.
Some cookies may be provided by third-party services used on our website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
6. Your Rights
Under POPIA, you may have the right to:
• Request access to personal information we hold about you
• Request that inaccurate or outdated information be corrected
• Request deletion of personal information where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on your consent
• Lodge a complaint with the Information Regulator of South Africa
Requests relating to your personal information can be submitted using the contact details below.
7. Third-Party Websites
Our website may contain links to external websites or services.
Delux Cleaning Services is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be published on this website with a revised “Last updated” date.
9. Contact Us
Then underneath paste:
If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or have concerns about how your personal information is handled, please contact:
Delux Cleaning Services
Website: www.deluxservices.co.za
Email: Luke@deluxservices.co.za
Telephone: +27 71 331 2287
KwaZulu-Natal, South Africa
You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed in contravention of POPIA.